Frequently Asked Questions

General

  • Payment options are:

    - Upfront payment

    - 50% before project, 50% on completion

  • No refunds are offered at Muse Room. Deposits are also non refundable.

  • I do not do any in house printing or include printing costs within any packages. But I am happy to assist with finding a printer and discussing printing options.

Branding

  • Branding projects can usually take 3-6 weeks. It’s important to understand that the longer you take to provide feedback or additional info, the longer the project will take.

  • Master Logo:

    Your ‘most offical’ logo that has the most detail and elements to it. It’s the primary identity to your business.

    Secondary Logo:

    A simplified version of your primary logo or a variation of your primary logo. This logo is created as a second option for when your primary logo might be too detailed or an orientation not fit for a particular circumstance.

    Brandmark:

    A brand mark is a symbol that helps people instantly recognise your company. The brand mark can be completely different from your company logo or may form part of the logo’s characteristics or image.

    All up, we call this whole collection of graphics our ‘brand suite’.

  • Desktop/Web licenses for premium fonts or graphics may be an additional cost. These may be purchased as part of our project and will be quoted separately if applicable

  • You may want a brand refresh after a year or so. I have special prices and offers for past clients that would like to level up again!

Packaging

  • “Dieline” refers to a template needed to ensure the correct layout of a final physical package. Your printer/manufacturer should be able to supply you with the correct dieline. If not, we can create or source a dieline for your specific project.

  • If your printer/manufacturer can not supply a dieline, there may be additional costs to purchase one.

  • All symbols and icons required for your product need to be supplied. Barcodes must be supplied in PDF or EPS format.

Websites

  • I build all of my websites on Squarespace 7.1. Squarespace is great because it’s very easy for a client to be able to jump on and make any edits to text, photos, products and blogs. As well as being easy to use, it has great functionality and is reasonably priced.

  • At the end of our project, I provide you with a 1:1 training to go through the whole platform and elements you’d like to be able to control yourself! I’ll make sure you have the confidence to maintain your site.

  • Prepare your content! It’s important to understand that I can not write in content for you. When you lock in a website project, I provide you with a website preparation document which will help and guide you through what you need to gather and how to get that information to me when it’s time to create your site.

  • Website projects can usually take 3-8 weeks. It’s important to understand that the longer you take to provide your website content and feedback, the longer the project will take.

  • Other costs associated with your website will be:

    - Your SquareSpace plan. This is what makes your website live and specifies your limitations within the platform.

    - Your domain! This if you address as to where your website will live. If you don’t have a domain yet, I can guide you through the process to make sure we purchase a domain that is easily transferred to Squarespace.

Illustrations

  • Illustration work will be charged at an hourly rate of $90 +GST. The time spent will vary depending on the complexity and style of the illustration. Let’s chat about your vision and I can provide you with an estimate.

  • Illustrations are hand-drawn on the ipad. This allows for many different types of brushes/pens to be used and the option for colours to be easily changed.

  • There are many great ways to use illustration! We can create simple, hand-drawn icons, branding textures, poster artwork, textile patterns, consumer product print designs and packaging illustrations.